If, for any reason you are not happy with your purchase, please contact me within 14 days of receiving your item and I will work with you to put things right.
Cancellations can be requested within 24 hours of purchase. Please note that I cannot accept cancellations once your order has been shipped. Once your order has shipped the Returns policy applies (see below).
Returns and Exchanges
I am happy to accept returns and exchanges provided that the item returned is in new, unused condition and in its original packaging. To return or exchange an item, please proceed as follows:
- Contact me within 14 days of delivery for a shipping reference
- Return item within 30 days of delivery
- Include with your return: your name, address and shipping reference
Please be aware, however, that the following items cannot be returned or exchanged:
- Custom or personalised orders
- Non-standard ring sizes (UK sizes A-I and W-Z1/2)
Buyers are responsible for return shipping costs. Please ensure that you fully insure any item you are returning, as I cannot accept liability for items that are lost or damaged in transit.
Refunds will be made to the card or account originally used to purchase the item.
When you place an order with me, I will receive your name, delivery address and e-mail address. I will only use these details to process and deliver your order, or deal with any queries you may have related to that order. If you send me a message using the contact form, I will receive your name and e-mail address.
I will never use or pass on your information to third parties for any purpose other than for the reasons listed below. Nor will I add you to my mailing list without your explicit consent. The only circumstances in which I will share your data are:
- To fulfil your order
- To comply with the law
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for a period of six years. After this time I will delete your data from my records.
You have a right to know what personal data I hold about your and to ask for that data to be changed or deleted.
All shop payments are processed through PayPal or Stripe, which keep your payment information secure. I never receive your credit card information.
Full payment must be received before an item is dispatched.
If paying by PayPal please check that your PayPal address is correct, as items paid through PayPal will be sent to your confirmed PayPal address unless otherwise advised.
Please note that any trade with Wilde Works is governed by UK legislation.
The time I need to prepare an order for shipping varies. Please see individual items for details.
Please note that whilst I aim to dispatch stock items within 48 hours, custom orders can take up to six weeks, which allows for the time needed to make your unique piece and hallmarking. If you require an item urgently, please drop me a line and I will try to accommodate.
All items are meticulously checked for marks, scratches or other defects before shipping and carefully gift-wrapped and packaged to insure that the contents are not damaged in transit.
Standard UK shipping is:
- Royal Mail Signed for 1st Class for items under £50
- Royal Mail Special Delivery for items over £50
Standard WORLDWIDE shipping is Royal Mail International Tracked and Signed.
Cutoms duties and import VAT
Please note that as a small business with an annual turnover not exceeding the statutory threshold, Wilde Works is VAT exempt. This means that as a buyer, you are responsible for any import VAT and customs duties that apply in your country.
Estimated shipping times are as follows:
- United Kingdom 2-3 business days
- Rest of world 7-14 business days
I cannot be held responsible for any delays due to customs.
PLEASE NOTE: If your parcel arrives damaged, please do not accept it.
All items are guaranteed against faulty workmanship for a period of one month after delivery. This guarantee does not include damage through negligence or general wear and tear and is invalidated if the item is changed or altered in any way; this includes resizing, reshaping or engraving.
The purpose of hallmarking is to protect buyers of precious metal items against fraud. All items (over certain weights) will be hallmarked by the Edinburgh Assay Office, in compliance with UK hallmarking legislation. Articles below a certain weight are exempt from hallmarking. The exemption weight is based on the precious metal content only, excluding for example the weight of stones etc. For Sterling silver this is 7.78 grams. For gold it is 1 gram.
For further information, please visit: Edinburgh Assay Office